Do I need a permit for plumbing work in Ottawa?
Under the Ontario Building Code, a plumbing permit is required for new fixtures, relocated fixtures, adding plumbing to a new room (like a basement bathroom), drainage changes, and sewer work. Backwater valves require a permit and inspection. Like-for-like water-heater replacement in the same spot may or may not need one depending on specifics. Where a permit applies, we handle the City of Ottawa application and inspection.
How much does a plumber cost in Ottawa?
Based on published 2026 Ottawa-market pricing, a service call or diagnostic typically runs $89 to $149, most common repairs $150 to $500, drain cleaning $189 to $425, and a tank water-heater replacement $1,800 to $3,200 installed. These are indicative ranges describing the market; your price is the written, fixed-price quote you receive after an on-site assessment.
What is the RPPP rebate and how much can I get?
Ottawa's Residential Protective Plumbing Program rebates flood-prevention upgrades: up to $2,500 for a backwater valve, up to $1,500 for a sump pump, and up to $5,000 total for a combined project, plus support for foundation-drain disconnection. Your home must connect to the City sewer, the work must be permitted and pass inspection, and you apply within 12 months of completion. We handle the paperwork on eligible jobs.
How much does a backwater valve cost in Ottawa?
Standard installation is indicatively $2,500 to $3,800, or $3,500 to $5,000 in a finished basement, based on published Ottawa-market pricing. With the RPPP rebate of up to $2,500, your net cost can be substantially lower. We provide guaranteed pricing including the rebate calculation in your written quote.
My pipes froze — what should I do right now?
Shut off your main water supply, open the nearest faucet to relieve pressure, and apply gentle heat (a hair dryer or heating pad on low) starting near the faucet. Never use an open flame. If you can't locate or reach the frozen section, or if a pipe has already burst, call a professional plumber immediately — frozen pipes often burst as they thaw.
Do you offer emergency plumbing service?
Yes. Burst or frozen pipes, active flooding, sewage backups, and total loss of water are genuine emergencies where fast response limits damage. Call us and describe the situation. Emergency and after-hours work typically carries a premium over scheduled daytime service, which we'll make clear up front.
Should I replace my water heater with tank or tankless?
It depends on your household's hot-water demand, fuel type, venting, and budget. Indicatively, tank replacement runs $1,800 to $3,200 installed and tankless $4,500 to $7,500 installed based on published Ottawa-market pricing. Tankless costs more up front but heats on demand. We size and recommend based on your actual usage during the on-site assessment.
Why does my basement drain keep backing up?
Recurring backups in Ottawa often trace to root intrusion in an aging sewer lateral — common on mature, tree-lined streets — or to inadequate flood protection during heavy melt or storms. A camera inspection shows the real cause. Depending on findings, hydro-jetting, relining, or a backwater valve addresses it properly rather than clearing the same clog repeatedly.
How deep is the frost line in Ottawa and why does it matter?
In the Ottawa–Gatineau region the frost line is commonly cited around 1.5 metres (about 5 feet) — deeper than the roughly 1.2 metres typical in the GTA. It matters because buried water and sewer lines must sit below it to avoid freezing and frost heave, which affects how below-grade plumbing work is planned and priced.
Do you handle the permit and City inspection for me?
Yes. Where the Ontario Building Code requires a permit — new or relocated fixtures, drainage or sewer changes, backwater valves, and most applicable installations — we manage the City of Ottawa application through the online portal, book the inspection, and see it through to a pass.
Is the quote a fixed price or an estimate?
It's a written, fixed-price quote provided after an on-site assessment, with exclusions (permits at cost, HST, disposal, potential code upgrades) stated plainly. Indicative ranges on this page are for budgeting only. No work proceeds until you approve the written quote.
What does an on-site assessment cost?
Assessments are offered at no cost and no obligation. A plumber inspects the actual conditions so we can give you an honest, firm price rather than a phone guess. You're under no obligation to proceed after receiving your written quote.
Do you provide a warranty?
Yes. A written warranty and job documentation are handed over on completion and available on request. Nothing about your job lives only in memory — you get it on paper.
What areas around Ottawa do you serve?
We cover Ottawa and surrounding Ontario communities — from Centretown, the Glebe, and Westboro through Barrhaven, Kanata, Stittsville, Orléans, and out to Manotick, Greely, Carp, and Richmond. We serve Ontario communities only; if you're just outside our list, call and ask.